Want us to show you around? Enter your contact info and preferred time here.
Explore how successful businesses tap into the power of Kanban to run their operations successfully with this handy workbook! When you receive your email simply click on the link and you will be taken to our Knowledge Centre, for our no-nonsense and actionable guides to show you how Lean can look in practice in your organisation.
Create an Accountable Team Set SMART, achievable Goals Be more transparent and accountable Identify bottlenecks in processes and eliminate them 
Looks like you’re gearing up to reopen soon, and we are with you all the way! We know this is an important opportunity to show you care about your customers and employees’ safety and wellbeing.
Boombirds is the right technology to help you ensure you follow the regulations for social distancing and a safe reopening.
Look out for more insightful and actionable (free) business content that we hope you will find useful.
Business Services Boost productivity through efficient process adherence while identifying & resolving bottlenecks in your workplace.
Audit Services Boost productivity through efficient process adherence while identifying & resolving bottlenecks in your workplace.
Field Services Enhance service management in field operations with live tracking of feet on street while delighting your customers.
Transporter Logistics Improve logistics operations through comprehensive workflows with real-time management of fleet & consignments.
Retail Logistics Optimise and simplify distribution operations with live tracking of order to delivery & merchandising.
Business ServicesBoost productivity through efficient process adherence while identifying & resolving bottlenecks in your workplace.
Audit Services
Retail LogisticsOptimise and simplify distribution operations with live tracking of order to delivery & merchandising.
Field ServicesEnhance service management in field operations with live tracking of feet on street while delighting your customers.
Transporter Logistics Improve logistics operations through comprehensive workflows with real-time management of fleet & consignments.
The Boombirds WhatsApp Agent connects your WhatsApp Business number to your service workflows. It understands customer messages, creates and tracks service requests, and keeps customers updated automatically.
Your customers message you on WhatsApp because it's quick. But those chats live outside your service system. Requests get lost, context disappears between conversations, and customers are left asking for updates.
Connect the number you already use through WATI, an official Meta partner.
Turn customer messages into service requests without manual entry.
Every chat is linked to its request, so the agent and your team always know the history.
Every chat sorted into Tickets, Customers and Contacts, with a suggested reply.
Automatic messages for request updates, cancellations, and document requests.
One tap takes the customer straight to the request or document upload screen.
Customers verify with a one-time code that records their consent. STOP always works.
Ask for a person and the chat moves to your team. The agent stays quiet meanwhile.
Photos and files sent on WhatsApp are saved to your organisation's cloud storage under the right request.
Answers come only from your records. Anything else goes to your team.
If a message matches an open request, the agent asks whether to add to it or start fresh.
Choices arrive as buttons and short lists, so customers answer with a single tap.
The agent raises a request only when it is sure of the type. Otherwise it asks or waits.
Complaints, files, and anything unclear go straight to your team, not to a bot reply.
Answers about a request come only from what is recorded on it in Boombirds.
Chats stay in your Boombirds account, and nothing is shared across customers.
Boombirds4 reasons teams switchNo new app to install, no portal login, no email chains to follow.
Customers get status changes the moment they happen, not when they ask.
Every chat sits in the Boombirds queue, with its request.
Every WhatsApp chat becomes an auditable service record.
Open Plan & billing, go to the Marketplace, and add the WhatsApp Agent.
MarketplaceEnter your WATI account details in Integration Settings. Templates are set up for you.
MinutesSwitch on automatic creation for the request types you want and describe each.
Your rulesCustomers confirm their number with a one-time code and start chatting.
From day oneUpdates and customer verification are included in every plan. Two-way chat, the queue, and the AI assistant are a premium add-on.
Our process specialists are happy to walk you through your WhatsApp Business setup.
Talk to usThrough WATI, an official Meta partner. Enter your WATI account details once and the agent takes it from there.
No. They use the WhatsApp they already have.
Customers verify their number with a one-time code and are linked to their customer record. Unknown numbers appear under Contacts.
Yes. Boombirds sends request updates, cancellations, document requests, and itinerary approvals automatically.
Yes. WhatsApp requests become standard service requests and follow the workflows you already use.
Photos and files are saved to the request. For voice notes, the agent asks the customer to type. Image and voice understanding is on the roadmap.
The agent steps back while your team is in the conversation and resumes when you hand it back.
No. Anything about payments goes straight to your team.
No. It starts with the first message after you connect.
See the WhatsApp Agent in action with your own workflows.
Book a Discovery & DemoNo commitment required · 30-minute session with our process specialists
To make your business more efficient, you need to automate the processes and workflow of it. This is where automation comes into play! In this blog post we'll explore five different ways that can help with those goals - including two specific examples: Business Process Automation (BPA) and Workflow Management Systems.
Select a time
I’m ready
Agentic Operations
Email Agent
WhatsApp Agent