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What is field service management and how can it help your field teams

Field Service Management (FSM) plays an integral part in the functional matrix of the workforce. In recent times, associates have been scattered across locations – client sites and other branches. Field service management (FSM) refers to the management of a company’s resources employed at or en-route to the property of clients, rather than being stationed on

BPM Tools in the Time of Quarantine

With the recent outbreak of the novel Coronavirus pandemic, the world as we know it has come to a standstill. In these trying times, businesses and corporates are slowly but surely embracing the inevitability of working remotely in order to safeguard the health and wellbeing of their employees. While stemming out of absolute necessity, a

Before BPM platforms: A Case for Workflow Automation in Audit firms

It’s become nearly impossible to imagine a time when companies used spreadsheets and Outlook to manage their day-to-day activities. Companies have steadily identified the need for workflow automation by digitally transforming their workspace to adapt to the demanding evolutionary changes in their industry. And in fact, digital transformation has become more of a necessity than

How Business Process Management Tools can Improve Operations

The recent years have seen a boom in SaaS-based Business Process Management tools targeted at SMEs, heralding the fact that BPM is deep-rooted and something businesses MUST do to improve efficiency. By trimming costs, bettering customer service and thereby, upholding efficiency, Business Process Management tools have surely helped boost productivity. While your business can be

People Management: The Missing Link

A BPM solution helps people managers in many ways. With a comprehensive BPM tool, they can keep track of requests as they come in.

7 Ways Real-Time Tracking Benefits the Logistics Industry

Real-time tracking of fleet and consignments ensures greater visibility and helps build stronger relationships between vendors and buyers, better customer service and increased customer satisfaction.